Terms and Conditions

1. GENERAL

This website is the property of:

Via K & Co BV
Acaciadreef 52-54
3140 Keerbergen
BE0873 199 839
E: info@luxurycosmetics.be
T: +32 496 62 86 81

By using this website and placing an order in our online store, you declare your unreserved acceptance of these general terms and conditions.

2. SCOPE

These general terms and conditions apply to all offers and orders placed in the LXS online store. They define the mutual rights and obligations of LXS and the customer in case of a purchase on the website.

LXS reserves the right to change these general terms and conditions from time to time. The changes will apply as soon as they are posted online for all purchases made from that date.

3. ITEMS & OFFERING

LXS ensures that the items it places on its website are described and presented with the greatest possible accuracy. LXS ensures that the description is sufficiently detailed to enable a proper assessment of the offering by the customer and that the photos and images used are a true representation of the items offered. However, errors or mistakes in the offering do not bind LXS.

LXS does its best to keep the website up to date. However, it is possible that a certain product is no longer available, in which case LXS will inform the customer as soon as possible.

LXS reserves the right, at any time and without prior notice, to change its offering, remove items or make them no longer available for sale.

4. ORDERS

An order is placed by filling in an online order form on the website.

Before an order can be placed, the customer will be asked to expressly agree to these terms and conditions.

When placing an order, a valid e-mail address, billing details and, if applicable, a valid delivery address must be provided.

LXS reserves the right to cancel the customer’s order in the event of non-payment or incorrect completion of the order form.

After placing a valid order, the customer of LXS will receive a confirmation by e-mail with an overview of the ordered items.

5. PRICE & PAYMENT

The prices on the website of LXS are always indicated in euros (€) and include VAT. The prices only apply to orders placed in the online shop.

LXS reserves the right to change prices at any time.

Only the indicated prices and taxes in effect at the time of the order are applicable, subject to availability on that date.

Although LXS has made its website as accurate as possible, errors in the prices can never be completely excluded. However, any error will be corrected as soon as possible by LXS and does not bind LXS.

The prices indicated do not include delivery costs and taxes. Delivery costs and taxes will be stated in the shopping basket when the order is placed. The delivery costs for deliveries within the Benelux area are listed here. For deliveries to other countries, LXS can be contacted for the delivery costs by e-mail.

Road transport Charge per parcel ISO Code   Orders <50 euros   Orders >50 euros   Transit Time Weekdays

Belgium BE €5 free 1-2 days

Luxembourg (Grand Duchy) LU €6 free 1-2 days

The Netherlands NL €6 free 1-2 days

Payments made on the website of LXS are by bank transfer (Mollie) and are secured. All personal payment information is generated over secure connections. The customer guarantees LXS that he has the necessary authorisations to use this method of payment.

In the event of refusal of permission to pay by credit card by accredited organisations or in the event of non-payment, LXS reserves the right to cancel the order.

LXS reserves the right to refuse an order from a customer who has not or only partially settled a previous order or with whom a payment dispute is pending.

6. DELIVERY

Delivery will only take place after confirmation of payment by the bank of LXS.

LXS will make every effort to get the sold items to their recipient as quickly as possible.

The average delivery time is 7 working days after receipt of payment, but this may vary depending on the destination.

Circumstances beyond the control of LXS can cause orders to be delayed. Any predetermined delivery date should therefore also be considered as a non-binding indication of a delivery date. Customers cannot derive any rights from this. LXS cannot be held liable for delays in delivery.

The place of delivery shall be the address that the customer has given to LXS. It is the obligation of the customer to fill in a correct delivery address. Additional costs resulting from incomplete or incorrect information given by the customer will be charged to the customer by LXS.

7. RETENTION OF TITLE

LXS shall retain the exclusive ownership of all goods it has delivered until all amounts owed to LXS by the customer by virtue of the delivery, including any lump-sum compensation, default interest and costs due in the event of late payment, have been paid in full.

As long as the goods are subject to retention of title, the customer shall not be entitled to process or dispose of the goods.

8. INTELLECTUAL PROPERTY

The contents of this site, including brands, logos, drawings, dates, item or company names, texts, images, etc. are protected by intellectual property rights and belong to LXS or entitled third parties.

9. EXCHANGE OR RETURN

Every customer who is a consumer has the right to exchange or return his order, without giving reasons, within a period of fourteen days. This period commences on the day after the item has been delivered to the consumer.

The customer shall inform LXS in writing within this period that he wishes to exercise his right of withdrawal. This can be done by returning the return form enclosed with the order, duly completed and signed, to LXS by e-mail (info@luxurycosmetics.be) or by post (Acacialaan 52-54, 3140 Keerbergen).

If the customer makes use of his right of withdrawal, he shall return the item and all accessories supplied to LXS within the same period of time in their original condition and packaging.

The customer shall handle the item and its packaging with care during the period in which he can invoke his right of withdrawal.

Any revocation that is not carried out in accordance with the rules and time limits of this article may be refused by LXS and releases LXS from any liability towards the customer.

10. COSTS/REIMBURSEMENT IN CASE OF REVOCATION

The customer who makes use of his right of withdrawal can request a refund of the returned item at no extra cost. The cost of returning the item shall be the responsibility of the customer.

LXS shall reimburse the amount paid as soon as possible, but no sooner than after the item has been returned and provided that LXS has received the item with sufficient postage paid and in good time.

The customer cannot claim a refund if the item has been used, the packaging has been damaged and/or the item has not been returned in its original packaging.

11. COMPLAINTS

Upon receipt of the items, the customer shall ascertain the good condition of the item delivered and its conformity.

All complaints, fully and clearly described, must be sent to LXS within seven days after delivery of the items.

Filing a complaint does not release the customer from his payment obligations.

LXS shall examine and respond to the complaint within fourteen days of receipt. If a complaint takes longer to investigate, LXS will inform the customer accordingly.

12. FORCE MAJEURE

Where LXS is wholly or partially unable to execute the order due to an unforeseen circumstance beyond its control, this shall constitute force majeure.

In the event of force majeure, LXS shall be released from any obligation without the customer being able to claim compensation or reimbursement of all amounts paid.

Force majeure shall be understood to mean all circumstances not attributable to a fault on the part of LXS and which render the execution of its obligations impossible, difficult, delayed or expensive, such as but not limited to fire, accidents, strikes or lockouts, exceptional traffic congestion, exceptional weather conditions such as storms, snow or floods, import and export restrictions, increases in taxes, fees, levies, duties, excise and customs duties or other government measures, exchange rate fluctuations, inflation, pandemic or epidemic, insurrection or war, errors of, delays in, price increases due to or force majeure on the part of suppliers or services. The non-attributable and unavoidable nature of the aforementioned circumstances shall always be deemed to have been established.

13. TAXES AND DUTIES

The customer is obliged to pay all additional taxes and duties. LXS shall not be liable for any additional costs charged by third parties.

14. INDEPENDENCE

The invalidity, nullity or unenforceability, in whole or in part, of one or more clauses of these general terms and conditions shall not affect the validity or enforceability of the remaining clauses or the remaining part.

LXS reserves the right to replace the invalid, void or unenforceable provision with another valid provision of similar purport.

15. DATA PROCESSING

By placing an order on the website, the customer expressly agrees to the processing of his personal data by LXS for administrative purposes, such as the management of the customer database, the recording of orders, deliveries and the drawing up of invoices. The customer has the right to view, correct or delete his personal data at any time.

More information about the processing of personal data can be found in the privacy statement of LXS.

16. DISPUTES

All offers, orders and agreements between LXS and the customer are always governed by Belgian law.

The courts of the judicial district of Leuven have exclusive jurisdiction to hear all disputes between LXS and the customer.

Last updated: May 2020

@lxs_luxurycosmetics

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